OmniServer Maintenance Agreement This agreement covers the following editions: OmniServer Server Edition, Version 2.6 and above. OmniServer Professional Edition, Version 2.6 and above. OmniWedge, Version 2.6 and above. Overview The OmniServer Maintenance Agreement is offered as a yearly subscription based package to customers purchasing any of the OmniServer Editions, Version 2.6 and above, either directly from Software Toolbox or one of their resellers. Details The OmniServer Maintenance Agreement provides the customer with the following: Free upgrades to new versions of the software within the term of the agreement. Free technical support by email, phone or fax during normal Software Toolbox business hours. "Technical Support" for OmniServer contains the following: Evaluation of manufacturer protocol documents for suitability in OmniServer Licensing, installation, and configuration questions. Guidance in troubleshooting protocols, device, topic, and client configurations. This covers showing you how to use the tools, not in actually determining what needs to be changed. "How To" help on OmniServer usage. Re-registration of software due to hardware failure or re-installation. Agreement holders are expected to upgrade to new version to continue support. Installations under regulatory constraints making upgrading an issue should contact us to make arrangements to continue support of older versions of the software.  Normally our goal is to respond to client inquiries within 2 business hours of contact during Software Toolbox normal business hours. The OmniServer Maintenance Agreement will not cover the following items: Development of custom OmniServer Protocols. (see note below) Troubleshooting of OmniServer protocols. (see note below) Consulting services for systems design and project planning. (see note below) On-site technical support. (see note below) Note: Development, troubleshooting, consulting, an on-site technical services require paid service work. For more information, please contact us. The OmniServer Maintenance Agreement will be charged as a yearly fee. For pricing information, please see our Pricing page. Other terms and conditions include: OmniServer Maintenance Agreements are based upon a single OmniServer licenses. Purchases of additional licenses will not be covered under previous agreements. You will need to purchase OmniServer Maintenance Agreements for each license purchased. The renewal date for the OmniServer Maintenance Agreement will be the anniversary date of the purchased agreement. Maintenance agreements not purchased at the time of the purchase of the software license will only be valid till the anniversary date of the original software license purchase. Contact us about pro-rating support on multiple licenses to keep the same anniversary date for licenses purchased at different dates.